Service Terms & Conditions
Mad River Consulting does business
on a handshake. We will not use a contract unless that is your preference.
An outline formulated in planning meetings and verbal discussion
and agreement has proven more than ample to reach the desired goals.
The materials you submit for a development project must be your
own, or you have permission to use, or they reside in the public
domain. Mad River Consulting takes no liability for copyright infringement.
For new development projects, a deposit/retainer of 30 to 50% of
the intital estimate is requested. Balance will be invoiced in one
or two phases.
Mad River Web maintains a list
of client and colleague email addresses for the purpose of communicating
individually or in bulk any information that meets the following
criteria.
- required for maintenance of email, website or
hosting account, ACCOUNT
- informative alerts such as email and virus threats,
ALERT
- products or services that we believe would enhance
your internet presence, NEW
When sent in bulk, the email will be identified in the subject
line by the words ACCOUNT, ALERT or NEW. You are offered the opportunity
to opt-out of the ALERTs or NEWs.
Website hosting is invoiced quarterly and is due in advance of
hosting. This is an industry-standard policy.
Payment Terms & Conditions
Mad River Web requires
a current credit card**** on file for primary and/or
back-up payment purposes.
Invoices are payable upon receipt. Payment may be made by cash,
check, MC, Visa, or EFT in US currency. Please make checks payable
to Mad River Consulting and mail to the address below.
Interest at the rate of 18% per annum (1.5% per month) will be
charged on overdue payments. Client agrees to pay reasonable attorney
and collection fees in the event that account becomes overdue.
Payment not made within 30 days may result in website and/or email
suspension. Accounts will be assessed a $30.00 reactivation fee.
We invoice by the quarter hour for work outside the scope of hosting
support. The minimum charge will be a quarter hour.
We reserve the right to get behind in our billing without forfeiting
any right to payment for services provided. We make every effort to stay
current with billing and will typically invoice every 3 to 6 months for
sporadic services to ongoing accounts, and every month or two for more
frequently serviced accounts. We have at times gone 12 months between billing
for minimal services. If you need us to handle your account any differently
than we have, please let us know.
If you have any fiscal or calendar year-end requests, please let
us know.
Automated Payments & Services
Mad River Web will
be happy to set up automatic charges to your credit
card for recurring services including the following:
- website hosting on MadRiverWeb (quarterly or yearly)
- participation in MadRiverBytes or VermontIDX (quarterly or yearly)
- domain renewal (yearly)**
- reseller services (quarterly or yearly)
- purchases on your behalf such as links from other
services, pay-per-click promotional services (monthly,
quarterly or yearly)
We will also process non-recurring charges to your
credit card if you so authorize. You will be invoiced
as usual, and we will await a confirmation reply for
non-recurring charges, unless you authorize us in
writing (via email is acceptable) to charge without
awaiting confirmation.***
Quarterly services will be charged within the
first ten days of the first month of that quarter.
Yearly services will be charged within the first ten
days of the first month of the quarter beginning the
yearly cycle (i.e. yearly cycle starts in August,
yearly payment will be made in July).
Domains renewals** are done quarterly and will be done up
to 120 days prior to your renewal date. Clients with MadRiverWeb
full service hosting will not be charged for the first domain. Clients
hosting with other firms will be charged for each domain* and one
quarter-hour processing fee each time one or multiple domains are
renewed.*
*Prices subject to change without notice. View our
current rates:
**For those domains with MadRiverWeb designated as
the admin contact. MadRiverWeb takes no responsibility
for domain renewals for which we are not the admin
contact.
***We will be happy to process non-recurring charges
to your credit card at your request and with your
confirmation according to the following schedule:
- no fee within a ten (10) day period from issuance of invoice
or when scheduled on an ongoing basis (we don't mind losing 3%
when payment is made timely)
- after ten (10) days and less than thirty (30) days of issuance
of invoice, we will charge a processing fee of 2 percent of the
total due
- after thirty (30) days of issuance of invoice, we will charge
a processing fee of 4 percent of the total due in addition to
any late fees that may be assessed
****Credit card charges that are rejected or bounced checks will
be assessed a $30.00 re-processing fee.
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Names
The Mad River Consulting family
of company names, trade names, branches, and domain names includes
but is not limited to the following:
- MadRiverConsulting.com
- MadRiverWeb.com
- MadRiverBytes.com
- MadRiverBites.com
- MadRiverMenus.com
- MadRiverRentals.com
- MadRiverLodging.com
- SugarbushLodging.com
- MadRiverSkiHouses.com
- SugarbushSkiHouses.com
- MadRiverStore.com
- MadRiverClassifieds.com
- MadRiverInfo.com
- MadRiverArts.com
- MadRiverWeddings.com
- MadRiverDesign.com
- MadRiverEnterprises.com
- MadRiverInternet.com
- VermontReciprocity.c0m
- VermontIDX.com
- NortheastKingdom.com
- GreenMountainWaterSkiers.com
- StoweBytes.com
- VermontRestaurantGuide.com
- VermontBytes.com
- VermontMenus.com
- MealsOnLine.Info
- MadRiverFoods.com
- MadRiverBrands.com
- MadRiverBrand.com
Mad River Consulting is the
name that appears on invoices, statements, and transaction receipts
when doing business with any of our names and/or branches.
https://secure.MadRiverWeb.com
is the URL on which all secure on-line transactions are processed.
Thank you for requesting Mad River Consulting to fulfill your internet
needs. Your referrals are appreciated.
Receipt
For payments by credit card you will receive an emailed receipt
with subject line: "Mad River Consulting Customer Receipt/Purchase
Confirmation."
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